Privacy Policy
PRIVACY STATEMENT
1. Introduction
Maison Sydney respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you interact with our website, services, and other platforms. By accessing or using our services, you acknowledge and agree to the terms outlined in this Privacy Policy. We may update this policy from time to time to reflect legal, technological, or operational changes, and any updates will be posted on this page. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
2. Information We Collect
We collect various types of information, which may include personal information that you voluntarily provide when you interact with us, as well as data that is automatically collected when you visit our website. Personal information includes, but is not limited to, your name, email address, phone number, billing and shipping addresses, payment details, and any other information you provide when making a purchase, signing up for our newsletter, or contacting customer support. Additionally, we may collect certain non-personal information, such as your browser type, device information, IP address, and browsing behavior when visiting our website, which helps us analyze trends, administer the website, and improve user experience.
3. How We Use Your Information
We use the information collected to provide and improve our services, process transactions, communicate with you regarding orders or inquiries, enhance customer support, and personalize your shopping experience. We may also use your information for marketing purposes, including sending promotional emails about new products, special offers, and relevant updates, provided you have opted in to receive such communications. You may choose to unsubscribe from marketing communications at any time by following the instructions included in our emails. Furthermore, we use the data we collect to maintain the security and integrity of our website, prevent fraudulent activity, and comply with applicable laws and regulations.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our business, including payment processors, shipping and delivery partners, marketing agencies, and IT service providers. These third parties are only provided with the necessary information to perform their designated functions and are contractually obligated to keep your information confidential and secure. Additionally, we may disclose your personal information if required by law, legal proceedings, law enforcement requests, or to protect our rights, property, or safety, as well as that of our customers and business partners.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and deliver personalized content. Cookies are small text files stored on your device that help us remember your preferences, improve website functionality, and track user engagement. By using our website, you consent to our use of cookies unless you have disabled them in your browser settings. You have the option to manage cookie preferences through your browser or device settings, but please note that disabling cookies may impact the functionality of certain website features.
6. Data Security and Retention
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Despite our efforts to safeguard your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When personal data is no longer needed, we take reasonable steps to securely delete or anonymize it.
7. Your Rights and Choices
Under applicable privacy laws, you have the right to request access to your personal data, correct inaccurate information, request deletion of your data, and restrict or object to certain data processing activities. If you wish to exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will respond to your request in accordance with legal requirements and within a reasonable timeframe. Additionally, if you no longer wish to receive marketing emails from us, you can opt out by clicking the “unsubscribe” link in any of our emails or by contacting our support team.
8. Third-Party Links and External Websites
Our website may contain links to third-party websites that are not operated or controlled by Maison Sydney. We are not responsible for the privacy practices, policies, or content of these third-party websites. When you navigate to external sites, their privacy policies and terms of service apply. We encourage you to review the privacy policies of any external websites before providing them with your personal information.
9. Children’s Privacy
Our website and services are intended for users who are at least sixteen years of age. We do not knowingly collect, use, or process personal information from children under sixteen years old. If we become aware that we have inadvertently collected personal information from a child under sixteen, we will take steps to delete the data as soon as possible. Parents or legal guardians who believe that their child has provided personal data to us should contact us immediately so we can take appropriate action.
10. Legal Compliance and Data Transfers
Maison Sydney operates in Australia and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. In some cases, personal information may be transferred, stored, or processed in jurisdictions outside of Australia where data protection laws may differ. By using our website or providing personal data to us, you consent to such transfers, provided that we take reasonable steps to ensure that your information is handled securely and in accordance with applicable privacy laws.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be reflected on this page, and the updated Privacy Policy will include a revised “Last Updated” date. It is your responsibility to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of our website and services after any modifications to this policy constitutes your acceptance of the revised terms.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us using the details below:
Maison Sydney
Email: info@maison-sydney.com
Last Updated: 23 January 2023
