Shipping Policy
1. Order Processing and Delivery Times
At Maison Sydney, we are committed to providing you with a smooth and reliable shopping experience. Below you will find the estimated delivery times for all orders:
- Once an order is placed, we take approximately 1 - 3 working days to process and prepare your order for shipment. Orders placed on weekdays are processed faster, while orders placed on weekends or public holidays may take slightly longer.
- Once your order has been processed, it will be dispatched, and the estimated delivery timeframe is 8 -12 working days, depending on the destination and local postal services.
We appreciate your patience and understanding as we strive to deliver your order as efficiently as possible. If you have any concerns or require assistance, our customer service team is always here to help. Below, we outline how your order is processed and shipped.
2. Placing an Order
Ordering from Maison Sydney is designed to be simple and hassle-free. Follow these steps to place your order:
- Browse our collection and select the items you love.
- Click the “Add to Cart” button to add the item to your shopping cart.
- Review your selections and ensure you have chosen the correct variations (e.g., size, color).
- Click “Proceed to Checkout” to enter your shipping details. Double-check that your address and contact details are accurate.
- Click “Continue to Shipping” to confirm your address and view your selected shipping method.
- Click “Proceed to Payment” to select your preferred payment method and complete your order securely.
After completing your order, you will receive a confirmation email with your order details. Once the order is dispatched, you will receive another email containing your tracking information.
3. Shipping Costs
We believe in transparent pricing, which is why all our orders are shipped free of charge. There are no hidden fees or minimum purchase requirements for free shipping.
4. Order Shipping and Tracking
Your order will be carefully prepared and shipped as soon as processing is complete. To ensure that we can continue offering competitive prices, our shipping process follows a bulk collection model. Orders are grouped and dispatched in batches to optimize logistics and maintain cost-effectiveness.
You will receive a tracking number once your package has been shipped. Please note that tracking updates may take a few days to appear as shipments are processed through various logistics networks.
If your order has not arrived within the estimated timeframe, please allow a few extra days, as some delays may occur due to high demand, customs clearance, or seasonal factors. Should you have any concerns regarding your delivery, our customer service team is happy to assist you.
5. Important Shipping Notes
- Our estimated delivery times serve as guidelines and may be subject to delays beyond our control, such as customs processing, postal service disruptions, or local holidays.
- If you need your order urgently, we recommend reaching out to our support team before placing an order to discuss expedited options, if available.
- Orders with multiple items may be shipped separately, depending on stock availability at our fulfillment centers. You will receive separate tracking details for each package, where applicable.
6. Contact Us
We are here to ensure your shopping experience with Maison Sydney is smooth and enjoyable. If you have any questions about your order, tracking, or delivery, please reach out to our support team at:
Email: info@maison-sydney.com
We appreciate your trust in Maison Sydney and look forward to delivering your order soon.
